Terms & Conditions

Commissions

Most commissions take a minimum of 4 working weeks to manufacture and sometimes a little longer. We will inform you if the delivery date is outwith our normal timescale.

Payments

A 50% deposit is payable in advance prior to any work commencing either by cash,cheque or direct bank transfer.

On completion of any work the balance of 50% is then due.

Delivery

All goods will be sent out by Royal Mail Special Delivery and are insured accordingly.

We aim to deliver within the time scales stated although at times delivery may be subject to conditions outwith our control. All delivery times are approximate and we cannot be held liable for any compensation or damages as a result of late or non-delivery.

If we are unable to deliver within our normal delivery time we will contact you immediately to agree a new delivery date. If we are unable to agree a new delivery date we will refund any money paid by you for goods.

Returns

As the commission process is based on consultation between Sandy Menzies design team and the customer, you will have been involved with making the decisions that form the basis of the finished design and have approved the finished design to proceed to manufacture and final completion, therefore you the customer are responsible for the look of the finished article.

If the commission needs minor alterations we will happily carry these out with no extra charge but if more major reconfiguration is asked for there will be further costs incurred.

A refund will only be given if the goods provided contain any manufacturing faults or defects and we must be informed A.S.A.P. as to the nature of the fault.